Shipping & Delivery Policy

Every piece of LeTendre Designs jewelry is custom-crafted and handled with the dedicated care and security it deserves from my workbench to your doorstep.

Domestic Shipping Services

  • Standard Shipping (Orders under $1,200)

    • Orders under $400: A flat shipping fee of $13 applies.

    • Orders $400 to $1,199:

      • Cost: FREE Shipping via USPS Priority Mail (typically 1–3 business days).

      • Delivery Note: To protect your investment, an indirect signature is required upon delivery for these orders. If you are not home, you can easily manage redelivery or schedule a free pickup at your local post office.

  • High-Value Orders ($1,200+): To guarantee maximum security, orders valued at $1,200 or more are shipped via USPS Registered Mail—the gold standard in fine jewelry transit.

    • Cost: FREE Shipping

    • Security: Every package is fully insured, sealed with tamper-evident security tape, and hand-signed at every stage of custody.

    • Delivery Note: Registered Mail strictly requires an adult signature upon delivery or pickup at your local post office.

Expedited Delivery

  • If you require guaranteed overnight or expedited delivery (via USPS Priority Mail Express), please contact us before placing your order.

  • I will gladly confirm piece availability and provide a tailored quote.

Packaging & Security Standards

  • All pieces are carefully double-boxed in discreet, unbranded packaging to protect the privacy and security of your delivery during transit.

International Shipping

  • We welcome international clients on a case-by-case basis.

  • Please contact me for a customized quote, as insurance capabilities, customs declarations, and delivery regulations vary significantly by country.

Returns Policy

My goal is for you to love your jewelry. If you have any concerns with your purchase, please contact me immediately so we can find a solution.

  • Workmanship Guarantee: I stand by the quality of my work. If a piece arrives damaged or has a defect in workmanship, I will gladly repair or replace it. This warranty does not cover damage resulting from normal wear and tear, improper care, or exposure to harsh chemicals or conditions.

  • Returns: Items in unworn, original condition may be returned within 20 days of delivery. Please contact me for return instructions and authorization before mailing.

  • Custom Orders: Due to their personalized nature, all custom commissions are final sale and may not be returned.

  • Return Shipping: The customer is responsible for return shipping costs. For your protection, returns must be shipped using a trackable shipping service with signature required and insurance, as I cannot be responsible for items lost or damaged in transit.

Return Address:

N. Johnston
PO Box 2755
Granite Bay, CA 95746